Tag Archives: Customer Service

Flying has captured the imagination of the human mind for centuries. Way before the Wright Brothers gave us wings. What was once considered a luxury is now the means to an end for over 8 million people everyday. The advent of Low Cost airlines has stripped flying of its frills and made it even more accessible. Yet, boarding an aircraft …

by BA Staff Etihad Airways has introduced ‘Flying Nanny’ service, a dedicated in-flight child care assistance program for families, on its long-haul flights, Identified by a bright orange apron, the Flying Nanny provides a ‘helping hand’ to families and unaccompanied minors. Video below the fold During the past two months 300 Etihad Airways cabin crew members have completed enhanced training …

by Devesh Agarwal Iconic national carrier Singapore Airlines (SIA) has launched a new global brand campaign named “The Lengths We Go To”, showcasing the airline’s commitment to putting the customer at the heart of everything it does. Explaining the thinking behind Singapore Airlines service experience, and the brand campaign, Singapore Airlines’ Executive Vice President Commercial, Mr Mak Swee Wah, said …

Earlier today, European ultra-low cost carrier (ULCC) Ryanair launched a new customer verification system on the Ryanair.com website. Find the details below.  20th August 2013 Ryanair, Europe’s only ultra-low cost carrier (ULCC), today (20 Aug) launched a new consumer verification security system on the Ryanair.com website, which offers increased security when booking Ryanair’s lowest fares on Ryanair.com.Delivered through CardinalCommerce’s Centinel® …

Dubai based Emirates airline, is deploying a line-of-business application for improving in-flight communication and customer relationship management. Called Knowledge-driven Inflight Service (KIS), the airline is equipping its in-flight Pursers with over 1,000 HP ElitePad 900 tablets running the KIS application on Windows 8. As the video below shows, the KIS application will download passenger data at the start of each …

Continuing from part 1 of the interview with the the soft spoken CEO of GoAir, Giorgio De Roni, who has quietly turned around the Wadia family promoted airline from a rock bottom position, dismal market share, and reputation for frequent cancellations, to a top performing contender in the Indian airline industry, with some of the best performance parameters in the …

Photo copyright Weltenbummler. Licensed under CC. It is a well known business fact, that satisfaction and trust are created when contracts are balanced. Yet, globally, airline ticket contracts are extremely one-sided in favour of airlines, especially when it comes to flight delays and cancellations. In India, while the aviation regulator DGCA has rules on facilities to be provided to a …

As domestic full service carriers like Air India and Jet Airways are cutting back on their commissions, travel agents in India have decided to charge a service charge of Rs 225 from July 16 on tickets of full service carriers, issued by them. In this age of skyrocketing expenses, airlines are desperately trying to curtail costs. Ticket distribution and sales …

Late last week, San Francisco based Virgin America announced their latest destination, Philadelphia, which will be served from Los Angeles and San Francisco. Flights will begin in April with two daily flights from LA and one from San Francisco, and will increase to 3 and two daily flights respectively. Schedules for the new routes are as follow: (via airlineroute) Los …

On Tuesday, Southwest Airlines announced a series of changes to its interior, including the addition of 6 seats to their 737-700 aircraft and a reduction in seat pitch offset by a decrease in recline. The new cabin also features, “recyclable carpet, a brighter color-scheme, and a more durable, eco-friendly, and comfortable low-profile seat that weighs less than the current seat.” …