Video: Emirates aims to improve in-flight customer service using Windows 8 HP ElitePad 900 tablets

Dubai based Emirates airline, is deploying a line-of-business application for improving in-flight communication and customer relationship management. Called Knowledge-driven Inflight Service (KIS), the airline is equipping its in-flight Pursers with over 1,000 HP ElitePad 900 tablets running the KIS application on Windows 8.

As the video below shows, the KIS application will download passenger data at the start of each flight, which the Pursers, who are the cabin-crew lead on flights, will use, to brief the cabin crew and help them devise service delivery that best meets the personal preferences and needs of the passengers. The crew can also use KIS to easily conduct in-flight upgrades to business class or first class for Emirates Skywards members, as well as record critical customer feedback that is immediately routed to Emirates headquarters on landing.

Emirates is the first global customer of the HP ElitePad 900. The device, announced by HP in October and will be available to customers in January 2013, is built on a Windows 8 operating system with a touch-optimized user interface, with its unique Live Tiles information clustering.

About Devesh Agarwal

A electronics and automotive product management, marketing and branding expert, he was awarded a silver medal at the Lockheed Martin innovation competition 2010. He is ranked 6th on Mashable's list of aviation pros on Twitter and in addition to Bangalore Aviation, he has contributed to leading publications like Aviation Week, Conde Nast Traveller India, The Economic Times, and The Mint (a Wall Street Journal content partner). He remains a frequent flier and shares the good, the bad, and the ugly about the Indian aviation industry without fear or favour.

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