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Etihad Airways introduces ‘Flying Nanny’ service aboard long duration flights.

by BA Staff

Etihad Airways has introduced ‘Flying Nanny’ service, a dedicated in-flight child care assistance program for families, on its long-haul flights, Identified by a bright orange apron, the Flying Nanny provides a ‘helping hand’ to families and unaccompanied minors.

Video below the fold

During the past two months 300 Etihad Airways cabin crew members have completed enhanced training for the role. A further 60 will be trained in September and 500 Flying Nannies will be working across Etihad Airways flights by the end of 2013. The course includes in-depth training, from the world renowned Norland College, concentrating on child psychology and sociology, enabling the Flying Nannies to identify different types of behaviour and developmental stages that children go through and how to appreciate the perspective and needs of travelling families.

In addition the course also covers many different creative ways the Flying Nanny can entertain and engage with children during flights. The airline said

“The Flying Nanny will liaise with parents and use their experience and knowledge to make the travel experience easier. This includes helping serve children’s meals early in the flight and offering activities and challenges to help entertain and occupy younger guests.”

Many of these activities derive from a special kit which contains straws, stickers, cardboard and other items which the Flying Nanny uses to teach simple arts and crafts such as creating special greeting cards for friends and family.

The Flying Nanny will also frequently use service items such as paper cups which can be made into hats and the Japanese art of origami to fold paper into sculptures. All activities are designed so the Flying Nanny can leave the children to produce and complete on their own.

A key on-board highlight is set to be the creation of sock puppets which uses stickers from the Flying Nanny kit as eyes and the socks from the guest’s travel pack.

In addition to the arts and crafts, the Flying Nannies can also teach children simple magic tricks which helps retain their focus and interest while seated.

For older children, the Flying Nanny is equipped with simple quizzes and challenges to keep them occupied as well as taking them on tours of the galley during quieter moments of the flight.

Towards the end of the flight the Flying Nanny will help parents by replenishing milk bottles, and offering items such as water, fruit and other snacks especially if the family is transiting to another flight.

The Flying Nanny will also advise families that are transiting at Abu Dhabi about the various baby changing and child facilities at the airport, as well as informing them that there is a children’s play area at Gate 32 in Terminal 3, and in the premium lounges.

About Devesh Agarwal

A electronics and automotive product management, marketing and branding expert, he was awarded a silver medal at the Lockheed Martin innovation competition 2010. He is ranked 6th on Mashable's list of aviation pros on Twitter and in addition to Bangalore Aviation, he has contributed to leading publications like Aviation Week, Conde Nast Traveller India, The Economic Times, and The Mint (a Wall Street Journal content partner). He remains a frequent flier and shares the good, the bad, and the ugly about the Indian aviation industry without fear or favour.

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