Daily Archives: July 23, 2019

Feature: Lessons in customer service from Jet Airways and Vistara

The current crew uniform of Tata SIA Airlines. Image copyright Devesh Agarwal. Used with permission.

Flying has captured the imagination of the human mind for centuries. Way before the Wright Brothers gave us wings. What was once considered a luxury is now the means to an end for over 8 million people everyday. The advent of Low Cost airlines has stripped flying of its frills and made it even more accessible. Yet, boarding an aircraft …

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