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Daily Archives: November 28, 2018

Why is IndiGo risking a firestorm over web check-in charges?

Indigo Airbus A320neo VT-ITC. Cabin. Copyrighted image. Re-use prohibited.

India’s largest domestic carrier IndiGo, found itself at the centre of a public relations firestorm when it announced a policy change and decided to universally charge for seat allocation during web-check-in. In a rather casual manner the airline clarified that those who did not wish to pay the charge could come to the airport and have a seat auto-assigned. Opposing …

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