The main passenger terminal building at Bangalore Airport.
The main passenger terminal building at Bangalore Airport. Photo is copyrighted. Used with permission.

New voice info system at Bangalore airport in addition to WhatsApp service

Bangalore International Airport Limited (BIAL), the consortium operating the Kempegowda International Airport (KIAB) at Bangalore, has installed a custom-developed interactive voice response system (IVRS) to provide airport and flight-related information.

The IVRS can be accessed via a toll free number 1-800-425-4425 and is multi-lingual, offering support for English, Hindi and Kannada.

The airport already offers information via a WhatsApp service at +91-888-499-8888, and the airport website www.bengaluruairport.com

About Devesh Agarwal

A electronics and automotive product management, marketing and branding expert, he was awarded a silver medal at the Lockheed Martin innovation competition 2010. He is ranked 6th on Mashable's list of aviation pros on Twitter and in addition to Bangalore Aviation, he has contributed to leading publications like Aviation Week, Conde Nast Traveller India, The Economic Times, and The Mint (a Wall Street Journal content partner). He remains a frequent flier and shares the good, the bad, and the ugly about the Indian aviation industry without fear or favour.

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