by Devesh Agarwal
Aditya Ghosh, President and Executive Director of Indigo Airlines says “Airlines fail because ego comes in the way of wisdom,” (a reference to the flamboyant Dr. Vijay Mallya). “As any business matures, not just the airline industry, it tends to move away from the basics. We tend to forget what the customer really needs, versus what the customer really wants.”
Ghosh was speaking at the recently concluded NASSCOM India Leadership Forum 2013.
Watch this video where he talks about how Indigo has managed to become the largest domestic carrier in India along with being one of the most popular. See his insight in to what will drive growth for IndiGo and the industry in general through the coming year.
Hat tip to Tarun Shukla at FlightDeck India for the lead.