Tag Archives: Loyalty

By BA Staff Photo courtesy and copyright Qatar Airways Ahead of its joining the oneworld alliance, Qatar Airways unveiled details of its exciting new enhancements made to the airline’s frequent flyer programme – Privilege Club. Speaking about the loyalty programme, Qatar Airways Chief Executive Officer Akbar Al Baker said that customer loyalty is very important to the airline’s growth strategy: …

Photo copyright Weltenbummler. Licensed under CC. It is a well known business fact, that satisfaction and trust are created when contracts are balanced. Yet, globally, airline ticket contracts are extremely one-sided in favour of airlines, especially when it comes to flight delays and cancellations. In India, while the aviation regulator DGCA has rules on facilities to be provided to a …