Singapore Airlines (SIA) has launched TCS CrewCollab, a tablet based digital flight-bag solution developed by Tata Consultancy Services (TCS) The application has been developed through a collaboration project by the airline and the software giant, leveraging SIA’s strength in service excellence and TCS’ strength in digital technology development.
The airline is the launch customer for the TCS CrewCollab Solution and it’s cabin crew are now using it on board. The application is designed to convert information which traditionally has been in paper format, such as customer service lists, flight information and crew lists into digital information delivered via tablets during flights.
The solution will also enable the cabin crew to create digital voyage reports for each flight and enhance the efficiency and effectiveness of follow-up items across the many functional areas of the Airline. Additionally, crew will be able to use the application to access digital versions of key documents such as safety manuals, service procedures manuals, catering information, crew memos or alerts and crew- to-crew handover notes.
Marvin Tan, Senior Vice President Cabin Crew, Singapore Airlines
“We are very pleased to collaborate with our long-standing partner Tata Consultancy Services to develop TCS CrewCollab Solution. The application is vital to how we will continue to improve our operations and enhance our customer servicing on board. We look forward to developing the application further in partnership with TCS, to enable our crew to offer a more personalised customer experience and meet our customers’ evolving travel needs,”