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Delhi, Mumbai and Hyderabad airports amongst best in the world

by Devesh Agarwal

Three of India’s airports have placed amongst the best airports in the world in the 2012 airport service quality (ASQ) awards of the airports council international (ACI).

The nation’s largest two airports, New Delhi’s GMR operated Indira Gandhi International Airport (IGIA) and Mumbai’s GVK operated Chhatrapati Shivaji International Airport (CSIA), placed second and third respectively in the category of airport size from 25 million to 40 million passengers per annum.

In the category of 5 million to 15 million passengers per annum (mppa), Hyderabad’s Rajiv Gandhi International Airport (RGIA) airport placed second.

Last year saw New Delhi and Mumbai at the same position as this year, and Hyderabad at third place in the 5~15 mppa category.

Two years ago, Hyderabad RGIA won top honours in the 5~15 million passenger size category, while Mumbai CSIA was placed second in the 15~25 million passenger category, and New Delhi IGIA was placed fourth in the 25~40 million passenger category.

As per ACI

The annual ASQ Awards recognize and reward the best airports in the world according to ACI’s ASQ passenger satisfaction survey. The ASQ Awards are the only global airport rankings to be based on a measure of the passengers’ satisfaction taken while the passenger is still at the gate.

To be eligible for the annual ASQ awards, an airport must have participated in the ASQ Survey every month of the year. The survey must be carried out in strict accordance with the airport’s sample plan, developed by ACI, which guarantees a representative sample of the flights, destinations and passenger groups served by the airport. ACI regularly audits participating airports to ensure compliance and to validate the results.

This year the survey was conducted across 275 airports across the world.

For some strange reason, Bangalore’s Bengaluru International Airport does not feature in the ACI list. Bangalore Aviation has been unable to obtain a clear answer as to why, but we are on the job.

About Devesh Agarwal

A electronics and automotive product management, marketing and branding expert, he was awarded a silver medal at the Lockheed Martin innovation competition 2010. He is ranked 6th on Mashable's list of aviation pros on Twitter and in addition to Bangalore Aviation, he has contributed to leading publications like Aviation Week, Conde Nast Traveller India, The Economic Times, and The Mint (a Wall Street Journal content partner). He remains a frequent flier and shares the good, the bad, and the ugly about the Indian aviation industry without fear or favour.

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