Sunday , 20 October 2019
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Video: Singapore Airline’s passengers’ outburst after delayed flight

Another video on YouTube showing a whole horde of very irate passengers who were to have boarded Singapore Airlines flight SQ117 from Kuala Lumpur to Singapore. The flight was delayed due to mechanical problems, something extremely rare for the airline.

The lady keeps hollering “PPS passengers”. The PPS Club membership is one level above the regular Krisflyer frequent flyer program. It requires a minimum spend of S$25,000 (US$ 17,500) per year in First or Business class, sorry no economy. Amongst other privileges, it guarantees an economy class seat on even a fully booked flight with a 48 hour advance notice.

After five consecutive years of PPS Club qualification, these most valuable of Singapore Airline’s customers are upgraded to PPS Club Solitaire (SPP). I had the privilege of being an SPP for many years, and as Professor Henry Higgins would say, “grew accustomed” to the pampered individualised service Singapore Airlines provided me.

Singapore Airline’s cabin crew have a great reputation. On this rare delayed flight from Jakarta, Indonesia to Singapore, observe no less than three stewardesses moving around the cabin patiently listening to irritated passengers. One FSS knelt for more than 5 minutes, to listen to a passenger’s complaints. Is it little wonder why these “Singapore girls” are the most recognised icon in the sky.

Did the ground crew at KLIA muck up the situation or was the lady passenger way out of hand? Please post your comments.

A special hat-tip to Steven Frischling for the heads-up. Do take the time to visit his blog – Flying with fish.

About Devesh Agarwal

A electronics and automotive product management, marketing and branding expert, he was awarded a silver medal at the Lockheed Martin innovation competition 2010. He is ranked 6th on Mashable's list of aviation pros on Twitter and in addition to Bangalore Aviation, he has contributed to leading publications like Aviation Week, Conde Nast Traveller India, The Economic Times, and The Mint (a Wall Street Journal content partner). He remains a frequent flier and shares the good, the bad, and the ugly about the Indian aviation industry without fear or favour.

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