Deprecated: Hook custom_css_loaded is deprecated since version jetpack-13.5! Use WordPress Custom CSS instead. Jetpack no longer supports Custom CSS. Read the documentation to learn how to apply custom styles to your site: in /var/www/wp-includes/functions.php on line 6078
IndiGo and SpiceJet – the rise of the value airline – Bangalore Aviation

IndiGo and SpiceJet – the rise of the value airline

Interglobe Aviation promoted IndiGo airlines is on a high. Like it’s compatriot SpiceJet, it has been steadily growing using fine strokes to keep it’s costs low and constantly improve it’s value proposition to it’s customers.

With 20 aircraft which constitutes about 6.5% of the total commercial airliner population of India, IndiGo’s has grown it’s market share to 13%, up 3% from a year ago. Another impressive achievement is it’s industry leading passenger load factors of 70%+, bettered only by niche regional carrier Paramount Airways.

Quite evidently market leader Kingfisher Airlines sees IndiGo as a serious threat. Over the last fortnight, I have observed advertising hoardings (billboards in the US), all over Bangalore, attacking Indigo. The ads feature the colours and fonts of the two airlines.

I cannot but help compare SpiceJet and IndiGo. Both airlines are New Delhi based, both went through a senior level management shake-up and have new CEO’s, both of whom are very low profile but are known to have backbones of steel, both airlines are obsessed with reducing cost while improving the customer service experience both from a hospitality and a value-for-money viewpoint, both airlines have increased their market shares at the expenses of mainline carriers Air India, Jet Airways and Kingfisher, and both airlines are growing their fleets steadily, unlike their two private mainline competitors Jet Airways and Kingfisher.

SpiceJet will add to it’s existing fleet of 19 Boeing 737s twelve new Boeing 737 next generation aircraft over the next three years, while IndiGo will add ten new Airbus A320s to it’s existing fleet of 20 A320s by end 2010, four this year and six or seven next year. IndiGo operates 128 daily flights while SpiceJet operates 119.

Despite keeping an eagle eye on costs, these two airlines’ customer friendly approach is in sharp contrast to carriers in North America and Europe who have been criticised for fleecing passengers with ‘a-la-carte’ pricing for previous bundled services like checked baggage, using airport check-in instead of the web, etc., and the now infamous proposal of Ryanair for usage of the on-board toilet. Both airlines do not charge for check-in baggage or airport check-in, even though both offer web check-in, and they both sell food and non-alcoholic beverages on board.

With the arrival of it’s 20th aircraft VT-INY, IndiGo announced introduction of three new daily flights taking it to 131 daily flights connecting 17 destinations. The time table also provides an excellent insight in to the daily workload of an aircraft at IndiGo and also the operational efficiencies at various airports in India.

Flight no.
6E 319
6E 319
6E 324
6E 324
6E 323
6E 254

With their good customer service experience and lower air fares, it is time to change the classification for IndiGo and SpiceJet from low cost carriers to value carriers, and while it might appear far fetched to some, SpiceJet CEO Sanjay Aggarwal indicated to me back in March, he is willing to consider merger with a competitor with an Airbus fleet of 20 plus.

If not an IndiJet or a SpiceGo in 2010, can we expect an alliance between these two airlines ?

Share your thoughts via a comment.

About Devesh Agarwal

A electronics and automotive product management, marketing and branding expert, he was awarded a silver medal at the Lockheed Martin innovation competition 2010. He is ranked 6th on Mashable's list of aviation pros on Twitter and in addition to Bangalore Aviation, he has contributed to leading publications like Aviation Week, Conde Nast Traveller India, The Economic Times, and The Mint (a Wall Street Journal content partner). He remains a frequent flier and shares the good, the bad, and the ugly about the Indian aviation industry without fear or favour.

Check Also

In new strategy Etihad invests in Darwin Airlines, re-brands it Etihad Regional

by Devesh Agarwal Etihad Airways, the national carrier of the United Arab Emirates, today announced …