The three month old stand-off between travel agents and Singapore Airlines on the zero commission issue shows no signs of abating. Both sides have tried to negotiate but remain apart. If anything, the dispute has entrenched both sides in to their respective stands even further.
In the latest move to pressure the Singapore national carrier, Indian travel agents will send one hundred thousand e-mails tomorrow April 1, to the Singapore Prime Minister Mr. Lee Hsien Loong, and flood his e-mail box to draw his attention to the on-going dispute.
IATA Agents Associates of India (IAAI) President Biji Eapen says
“One lakh e-mails will be sent to the Singapore Prime Minister, , by all IATA travel agencies on April 1. And this is not going to be an April Fool joke. We want to make the Prime Minister aware of the issue as well as seek his intervention in resolving the issue,”
“We have made every effort to make Singapore Airlines understand the issue in perspective and restore the agency commission like domestic air-carriers have done, but to no avail, hence the operation,”
In a move to widen the protest, the travel agents also plan to send 5,000 e-mails every day to the Indian operations heads of the 14 overseas airlines operating in India, who have resorted to zero per cent commission.
I am not sure, and I invite comments from experienced e-mail system administrators, will one hundred thousand e-mails be seen as a “Denial of Service” (DOS) attack, especially tomorrow when the Win32.Conficker worm is expected to go off, putting everyone on maximum alert.
For a background and all articles on this issue click here.
Singapore Airlines has put out a release and FAQ giving their side of the dispute.