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Tag Archives: Passenger Experience

Exclusive video interview with G.M. Toh, Chief Commercial Officer, Vistara

Vistara Airbus A320 in-flight over India.

On the eve of the Tata-Singapore Airlines joint venture airline Vistara commencing services to Bangalore, we had an opportunity for an exclusive interview with the airline’s Chief Commercial Officer Giam Ming Toh. Mr. Toh brings years of global experience to the table. Watch Giam Ming talk to Bangalore Aviation on a variety of topics. Vistara’s experiences in the first five …

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Airline consumer complaints down from previous year

By BA Staff Airline consumer complaints filed with DOT’s Aviation Consumer Protection Division during the first nine months of this year were down 14.1 percent from the first nine months of 2012, according to the U.S. Department of Transportation’s Air Travel Consumer Report released. From January to September 2013, the Department received 10,439 consumer complaints, down from the total of …

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New rules to make flying easier for passengers with disabilities

By BA Staff The U.S. Department of Transportation (DOT), to ensure equal access to air transportation for all travellers, is requiring airline websites and automated airport kiosks to be accessible to passengers with disabilities. In addition, DOT will allow airlines to choose between stowing wheelchairs in a cabin compartment on new aircraft or strapping them to a row of seats, …

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PHOTOS: Star Alliance opens new lounge at Los Angeles International Airport

by BA Staff The new joint Star Alliance lounge at the Tom Bradley International Terminal (TBIT) at Los Angeles International Airport opened its doors on 25th September. The new lounge, designed by global architectural firm Gensler, has more than 18,000 square feet of floor space, and an open air terrace offering panoramic views of the airport’s northern runway looking towards the …

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Interesting trivia: It takes 96 people to fly an airline passenger

by Devesh Agarwal A montage of photos to create a globe. Image courtesy BA. British Airways has calculated the number of essential people involved in the customer journey in order to fly. It is 96 different roles, across 18 different departments, using over 11 external suppliers in the process. This figures rises to 107 for premium customers, which normally includes …

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Delta brings Windows Phones to flight attendants in-flight

Atlanta-based full service carrier Delta Air Lines has announced that its flight attendants today began using new Windows Phone 8 handheld devices to streamline on-board purchases. Find more details below. 22nd August 2013 ATLANTA, Aug. 22, 2013 /PRNewswire/ — More than 19,000 Delta Air Lines (NYSE: DAL) flight attendants today begin using new Windows Phone 8 handheld devices that will …

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Qatar Airways confirms Dreamliner debut in India

by Vinay Bhaskara Qatar Airways Boeing 787 Dreamliner – Image Credit: Qatar Airways MEB3 carrier Qatar Airways has provided confirmation of the plans to bring its Boeing 787 Dreamliner to India via the Doha-Delhi and Doha-Bangalore sectors from September 1st. Bangalore Aviation had previously reported on the new aircraft placement via a report from Airline Route. Qatar Airways Dreamliners are …

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WestJet introduces Plus

Earlier today, Canadian LCC Westjet announced the launch of Plus, a part of the airline’s fare bundle roll-out, offering several benefits. Find the details below. 19th August 2013 CALGARY, Aug. 19, 2013 /CNW/ – WestJet today announced the market launch of Plus, an important part of the airline’s fare bundle roll-out, offering additional flexibility, comfort and convenience to guests looking …

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US Airways upgrades inflight experience

by Vinay Bhaskara Earlier this week, Tempe based US Airways announced several upgrades to its on-board product including the following (as per a report from Inflight Weekly): US Airways Domestic First Class – Image credit – US Airways A new look and branding for the domestic First Class meal tray New china for domestic First Class to align with the …

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