Home >> Airlines >> Air India >> Air India pays 18x delay compensation of private airlines. To deduct salaries of those responsible.
A tail parade of each of Air India's Boeing aircraft as in 2011. The 747-400, 777-300ER, 777-200LR and 737-800.
A tail parade of each of Air India's Boeing aircraft as in 2011. The 747-400, 777-300ER, 777-200LR and 737-800.

Air India pays 18x delay compensation of private airlines. To deduct salaries of those responsible.

In a bold move national carrier Air India has put errant employees and vendors who delay flights on notice. The airline will deduct salaries of employees and caterers found responsible for delays of flights.

The Maharaja which has one of the worst one-time performance (OTP) records amongst Indian carriers, has been instructed by the top bureaucrat in the civil aviation ministry, Secretary, V. Somasundaran, as per a memo issued by Air India’s Executive Director (Operations) Capt. AK Govil.

Air India Executive Director (Operations) Capt. A.K. Govil issued memo
Air India Executive Director (Operations) Capt. A.K. Govil issued memo

The memo indicates that in a bid to fix accountability and improve sensitivity to the costs of delays, effective February 1, personnel or caterers help responsible for causing delays will find their salaries being deducted to cover costs of the delays, and the employees better watch out.

As DGCA data shows, the airline has paid out hefty sums for delays and cancellations in the last quarter of calendar 2014.

Air India paid 18 times compensation

Air India regularly pays out more compensation for domestic delayed flights than all other carriers combined. As per DGCA data, for domestic flights delayed beyond two hours, in the last three months of 2014, Air India paid over Rs two crore (206.24 lakhs) as compensation, a whopping 18.7 times the mere Rs. 11.03 lakhs all private carriers put together paid.

Strangely only three private airlines, Air Costa, SpiceJet and AirAsia India, reported paying compensation for delayed flights. Despite having reported passengers delayed by more than two hours, Jet, JetKonnect, IndiGo and Go have not reported any compensation payments.

Likewise Air India paid over Rs 1.61 (16.1 million) crore as compensation for cancelled domestic flights in October to December 2014 four times the Rs 43.52 lakhs paid by private airlines, Air Costa, AirAsia India, Jet, JetKonnect, and SpiceJet. IndiGo and GoAir did not report passengers affected by cancelled flights.

All the above data is for domestic flights. No data is available for international flights.

Are such high payments only due to the poor performance of Air India? It appears not as the graphics below seem to indicate.

Passengers delayed for 2+ hours on domestic flights in Q3 FY 2015
Passengers delayed for 2+ hours on domestic flights in Q3 FY 2015
Compensation paid for delayed domestic flights in Q3 FY 2015
Compensation paid for delayed domestic flights in Q3 FY 2015

Air India paid 10 times more compensation

For delays of two or more hours, in the October to December quarter of 2014, Air India paid an average compensation of Rs 120.56 per passenger. almost ten times the Rs 12.24 per passenger compensation paid by all the private carriers put together.

The DGCA rules for compensation of delayed and cancelled flights are heavily skewed in favour of the airlines. In December 2014, the DGCA reports, India’s largest domestic carrier, IndiGo, has 58,449 passengers delayed two hours or more. No compensation was paid by the airline. Is it possible private airlines are using the legitimate loopholes to avoid paying compensation? which then begs the question why is the Maharaja being so generous with our money?

Share your thoughts via a comment.

About Devesh Agarwal

A electronics and automotive product management, marketing and branding expert, he was awarded a silver medal at the Lockheed Martin innovation competition 2010. He is ranked 6th on Mashable's list of aviation pros on Twitter and in addition to Bangalore Aviation, he has contributed to leading publications like Aviation Week, Conde Nast Traveller India, The Economic Times, and The Mint (a Wall Street Journal content partner). He remains a frequent flier and shares the good, the bad, and the ugly about the Indian aviation industry without fear or favour.

Check Also

SpiceJet Bombardier Q400 Dash 8 VT-SUB lands at Kempegowda airport Bangalore. Photo by Vedant Agarwal. All rights reserved.

Spicejet Q1 FY20 results – The 114.1 crore conundrum

SpiceJet reported their Q1FY20 earnings this Friday. A profit was expected but the quantum of …

The current crew uniform of Tata SIA Airlines. Image copyright Devesh Agarwal. Used with permission.

Feature: Lessons in customer service from Jet Airways and Vistara

Flying has captured the imagination of the human mind for centuries. Way before the Wright …