Thursday , 20 January 2022

Daily Archives: July 31, 2008

A quiet revolution in service delivery ?

As my final post for the month of July, I reproduce a touching example of the revolutionary change occurring within the aviation sector in India. Indian Airlines is 100% government owned, and has mended its ways thanks to the competition from private sector airlines. A similar revolution has already occurred at the state owned BSNL, who is competing head on …

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