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Tag Archives: complaints

Infographics: Domestic performance of Indian carriers over last 12 months

The nightly aircraft line-up tail parade at the apron of Kempegowda International Airport Bangalore

Bangalore Aviation has produced a set of graphics which provide significant insight in the domestic operating performance of Indian carriers for the last 12 months. The source data is obtained from India’s regulator The Directorate General of Civil Aviation. On time performance One of the key selling points of IndiGo, India’s largest domestic airline, is, on time performance (OTP). As …

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India’s domestic air passenger traffic and airline performance for March 2015

The nightly aircraft line-up tail parade at the apron of Kempegowda International Airport Bangalore

We invite you to please read all the way to the bottom. We have introduced a new style for this monthly report and seek your inputs. India’s domestic air passenger traffic statistics for the month of March 2015, show some curious numbers, while by and large maintaining the status-quo. Passengers carried Domestic air passenger traffic for the first calendar quarter …

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Airline consumer complaints down from previous year

By BA Staff Airline consumer complaints filed with DOT’s Aviation Consumer Protection Division during the first nine months of this year were down 14.1 percent from the first nine months of 2012, according to the U.S. Department of Transportation’s Air Travel Consumer Report released. From January to September 2013, the Department received 10,439 consumer complaints, down from the total of …

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Air India may not get compensation from Boeing for 787 grounding

by Vinay Bhaskara After Air India joined most global operators of the Boeing 787 Dreamliner in grounding the aircraft following a Federal Aviation Administration (FAA) emergency directive due to issues with the 787’s Lithium-Ion batteries, the beleaguered Indian national carrier is reportedly seeking compensation from Boeing for the losses caused by the grounding. India’s civil aviation minister Ajit Singh said …

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Infographics: April Data for the Indian Airline Market

The image above shows the load factors at each of India’s airlines. Considering that Kingfisher has shrunk so much, it is surprising that their seat factor has not elevated past its pre-downsize levels. The image above shows on-time performance for April. Two interesting things to note about the data. First, Kingfisher’s OTP has come back down to earth. In earlier …

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IndiGo and Jet lead performance and market share but also in passenger complaints

India’s Directorate General of Civil Aviation reported domestic performance metrics of the seven Indian carriers for February 2011. Overall traffic was up 18.46% to 4.576 million passengers from 3.863 million passengers a year earlier. Cumulative traffic for 2011 is up 19.62% to 9.511 million from 7.951 in 2010. The Jet Airways group, comprising of Jet Airways, Jet Airways Konnect and …

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