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One of he SITA Scan and Fly units deployed at Mumbai airport's Terminal 2.
One of he SITA Scan and Fly units deployed at Mumbai airport's Terminal 2.

Mumbai airport first in India to introduce self baggage drop

Mumbai Airport has become the first Indian airport to introduce a self drop facility for check in bags. The airport has deployed SITA’s Scan&Fly bag drop units, which will allow passengers whom have checked in online to tag and drop their baggage themselves before proceeding to the gate.

The self drop facility is available to passengers of Air India, Jet Airways, SpiceJet, Go and Indigo.

The SITA unit is a plug and play design that is designed to be easily retrofitted into existing check in desks. It is designed to allow airports to make maximum use of their existing space while adding the speed and savings of self-service systems.

Rajeev Jain, CEO, Mumbai International Airport Pvt Ltd

“MIAL would like to maintain and grow its position as the most innovative airport in India, using technology to optimize the current airport infrastructure and manage the rapid growth of passengers. SITA’s Scan&Fly fits the bill perfectly, allowing the airport to use proven self-service technology to speed up the baggage process while providing passengers with more self-service options along their journey.”

54% of passengers in India today use some self-service technology and this number is expected to rise sharply over the coming years.

Maneesh Jaikrishna, Vice President – India and Subcontinent, SITA

“Travelers globally have shown a strong preference to use technology to help them through their journey. Travelers in India are no exception. SITA continues to explore new ways in which we can provide passengers more convenience using self-service technologies, helping airports maximize their infrastructure while improving the overall passenger experience.”

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