Wednesday , 16 April 2014
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As 787 Dreamliners return, passengers face economy class discomfort

As its much vaunted state of the art jetliner, the 787 Dreamliner returns to the skies, US airframer Boeing faces a dilemma. On the one hand Boeing has incorporated many improvements in the composite fuselage aircraft, which was meant to improve passenger comfort.

These include

  • Windows that are about 30% bigger, allowing more natural light.
  • Windows also feature an electronic dimming system
  • Cabin pressure being maintained at a lower altitude of 6,000ft MSL rather than the traditional 8,000ft, thus reducing passenger fatigue.
  • High cabin humidity reducing passenger dehydration
  • The air-conditioning system is fed with air from scoops rather than engines, thus much cleaner
  • The computer controlled LED lighting system that simulates the rise and ebb of natural light through the day, thus helping passengers better adjust to time zones.
  • High ceilings, bigger over-head bins, and the cabin derived from the Boeing Sky Interior which gives passengers a bigger sense of space
  • External to the cabin, the aircraft has an anti-turbulence system that makes for a smoother flight and much quieter engines.

Yet, despite all these improvements, with the exception of the two Japanese airlines All Nippon and Japan Airlines, all the other 787 operators have opted for the ultra-tight nine abreast 3-3-3 configuration in economy class that leaves the seats around a bone crushing 17″ width. Fine for a short 737 flight, but extremely uncomfortable for the longer eight to twelve hour flights envisaged in the Dreamliner.

Even British Airways which recently revealed its 787 cabin layout has chosen the narrow 3-3-3 configuration for its World Traveller (economy) class.

One has to wait and see what configuration will “premium” carriers like Singapore Airlines choose.

So unless you are a zero sized petite Bollywood, Hollywood model, you might be well advised to leave the Dreamliner in your dreams. On the flip side, since most airlines have chosen not to have a first class in their 787s, if you have the big bucks or frequent flier miles to afford the Business Class, then the Dreamliner will truly live up to its name in its pampering.

Talking about frequent flier miles, I have just returned from one trip covering the US and Europe and had a chance to experience the new business class aboard Lufthansa’s 747-8i’s and the BusinessFirst “Pods” aboard Air Canada’s 777s and 767s. They were both good experiences and I request you to please await my trip reports.

Unfortunately, I am going back to the US. Will be in the air when this publishes. While I am a charter member of Masochists-R-Us, but, after a long long time, I am flying Singapore Airlines, in their 777 economy class, considered the best in the world. Stay tuned for that trip report too.

About Devesh Agarwal

A global frequent flyer with over 20 years and four million air miles, he combines his knowledge, experience, skills and passion in aviation, product management, branding, social media, logistics and marketing on Bangalore Aviation. He is ranked 6th on Mashable's list of aviation pros on Twitter. A product management expert he was awarded a silver medal at the Lockheed Martin innovation competition 2010.
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