Air India, which recently celebrated its 60th anniversary, operates three flights daily using Boeing 777 aircraft, from Heathrow to Mumbai and Delhi.
Under the new contract, dnata is now providing passenger services to the airline, which include checking in passengers, operation of Air India’s ticket counter and Maharaja VIP Lounge and lost luggage staff to assist with queries in the arrivals hall as well as a range of special services.
Escort of First Class and Business Class passengers to/from check-in/lounge/and gates as well as escorting these passengers inbound from the aircraft through immigration to the baggage reclaim area is also part of the service.
Air India is expected to take delivery of its next (fourth) Boeing 787 Dreamliner soon and the airline has plans to introduce the aircraft on the London route. Handling of the Dreamliner is also included in the new contract and the team is looking forward to handling it at LHR’s Terminal 4.